Wslm here is link to the screenshots for the App and Operating Versions and the video with the download issue. https://drive.google.com/drive/folders/1wvFCuLmwkmgshiTC_1pp4pRRSRwE144I?usp=sharing

Assalamu alaikum rukso,

Thank you for reporting this issue. Before we investigate, please make sure you’ve updated to the latest version of the Quran app. You can update from this link: Quran App

If the issue still happens after updating, we’d like to investigate it further, but we’ll need a few details from you:

• Your operating system version

• The Quran app version you’re using

• A screen recording showing the issue (you can share it via Google Drive)

These details will help us identify the cause and work on a fix, insha’Allah.

Jazakallah khair for your patience.